Last updated: 21/10/2025
1. IntroductionThis Privacy Policy describes how VIS Vehicle Inspection Services Ltd (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website www.viscy.com, use our contact form, or make purchases through our online store.We are committed to ensuring the confidentiality, integrity, and security of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Cyprus Law 125(I)/2018.
2. Data ControllerVIS Vehicle Inspection Services Ltd
Address: Aristokyprou 41-43, 1015 Nicosia, Cyprus
Email: info@viscy.com
Phone: +357 22002014For privacy-related inquiries, you may also contact our Data Protection Officer / Security Officer:
Kyriakos Michalakis
Email: michalakis.k@viscy.com
Tel: +357 96553777
3. Personal Data We Collect
a) When you contact us
When you use our contact form or send us an email, we collect:Full nameEmail addressMessage contentAny additional details you choose to include
b) When you make a purchase via our e-shop
We collect and process:Full name, Billing and shipping address, Email and phone number, Payment details (processed securely through third-party payment providers; we do not store credit card data)Order history
c) Automatically collected data (cookies & analytics)
When you visit our website, we automatically collect certain information through cookies and similar technologies, such as:IP addressBrowser type and versionDevice informationPages visited and browsing behaviorYou can manage your cookie preferences through your browser settings or our cookie banner.
4. Purposes of Processing
We process your personal data for the following purposes:To respond to your inquiries and provide customer supportTo process, fulfill, and deliver online ordersTo manage user accounts and paymentsTo comply with legal and tax obligationsTo improve website functionality and user experience through analyticsTo ensure the security of our website and systems
5. Legal Basis for Processing
We process your data based on:Contractual necessity (Article 6(1)(b) GDPR) – to fulfill your purchase or service requestLegal obligation (Article 6(1)(c) GDPR) – to comply with accounting, tax, or licensing lawsLegitimate interest (Article 6(1)(f) GDPR) – to maintain security and improve our servicesConsent (Article 6(1)(a) GDPR) – for optional cookies and marketing communications
6. Data Retention
We retain personal data only for as long as necessary for the purposes described above:Contact form submissions: up to 12 monthsCustomer and order data: up to 10 years (as required by law)CCTV recordings (if applicable): up to 30 daysCookie and analytics data: as defined in your cookie preferencesAfter these periods, data is securely deleted or anonymized.
7. Data Sharing and Transfers
Your personal data may be shared with:Payment processors and banking institutionsShipping or courier companiesIT service providers (hosting, email, analytics)Public authorities when legally requiredAll third parties are bound by confidentiality and data protection agreements.
We do not sell or rent your personal data to anyone.
8. Data Security
We implement appropriate technical and organizational measures to ensure your data is protected against unauthorized access, alteration, disclosure, or destruction.
This includes secure connections (SSL/TLS), restricted access controls, and encrypted backups.
9. Your Rights under GDPR
You have the following rights regarding your personal data:Access – Request a copy of your personal dataRectification – Correct inaccurate or incomplete dataErasure (“Right to be forgotten”) – Request deletion of your data when legally possibleRestriction – Request to limit the processing of your dataPortability – Receive your data in a structured, machine-readable formatObjection – Object to processing based on legitimate interestsWithdrawal of consent – For any processing based on consent (e.g., marketing)To exercise these rights, contact us at info@viscy.com or michalakis.k@viscy.com.If you believe your data protection rights have been violated, you may lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus):
Website: https://www.dataprotection.gov.cy
Email: commissioner@dataprotection.gov.cy
Tel: +357 22 818456
10. Cookies
Our website uses cookies to:Enable core functionality (session management, security)Analyze website traffic (Google Analytics or similar tools)Improve user experienceYou can manage or disable cookies through your browser settings at any time.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Any updates will be published on this page with a revised “Last updated” date.